AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is changing. Research and Markets has released its 2025 Contact Center as a Service ...
The "2025 Contact Center as a Service Worldwide Market Share Report" has been added to ResearchAndMarkets.com's offering. This report is the foremost resource for vendors, investors, analysts, and ...
The contact center-as-a-service (CCaaS) market continues to effectively execute, rapidly innovate, and deliver outstanding results, demonstrating resilience and robust growth. This is happening ...
The cloud-based contact center market has major growth potential. Twilio is using artificial intelligence (AI) to capitalize on this huge end-market opportunity. The company reported solid results ...
The Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award ...
‘I would challenge all of our partners that if your contact center business isn’t a disproportionate … percentage of your overall collaboration practice, in five years you might not have a ...
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