Delivery and fulfillment is a challenge that has to be met by all omni-channel retailers to succeed in a hybrid shopping sector. One lesson that the retail sector has learned in recent years - ...

Salesforce's telephony partners can now implement external routing directly in Salesforce Omni-Channel. In the Summer 2017 release customers can request to have this feature enabled, and have their ...

Go where your shoppers are. Not easy - unless you want to build more data silos and fail at personalization. What's the alternative? That's the focus of my sit down with Salesforce Commerce Cloud CEO ...