COSTA MESA, Calif.: 21 March 2019 — It’s not enough for a telecom service technician to simply show up on time, exchange pleasantries and fix the problem. According to the J.D. Power 2019 U.S. Telecom ...

SEATTLE - The complexity of refrigeration technology for supermarkets is a given. The crucial role of service technicians in the equation is becoming more apparent. The Food Marketing Institute (FMI) ...

Remember when our idea of customer service was one touch point, a call center which allowed for limited customer interactions? Fast forward to today, and what used to be thought of as customer service ...

Over the past year, businesses have learned to shift to a virtual life. Organizations faced countless hurdles as they migrated business practices, company culture, and management completely online.

Technicians must often make a decision about the best course of action to take for a repair. Choosing the right course of action is the key to a successful and profitable repair. Choosing the wrong ...

Service technicians are the heart of the service economy. They are constantly on the frontlines solving problems, devising solutions, and supporting customer outcomes. They have been called ...

Are you looking for a career with variety, stability and strong growth potential? Becoming a field service technician offers all of that and more. At Cummins, we believe in supporting skilled ...

Your technicians are some of your most customer-facing employees. Tasked with interpreting and completing work orders, answering customer complaints, and executing ...

The definition of a salesperson is “an individual who sells goods and services to another entity.” This sounds simplistic enough, but when applying this responsibility to your field technicians, there ...

Pocomos is your all-in-one software solution. Add customers, optimize your routes, keep track of one-time and recurring services, process payments, access your customer database, automate emails and ...