The FCC will vote this month on requiring certain businesses to train their call center employees in English language proficiency.

The Federal Communications Commission is considering new regulations that would require U.S. telecom firms to ensure their ...

The FCC is exploring limits on foreign call centers, new English requirements, and more transparency for support calls.

A new study found that 92% of business owners believe AI improves customer experience and efficiency, while 62% of consumers have had a poor experience with chatbots, with 84% of Oregon respondents ...

PORT CHARLOTTE, FL, UNITED STATES, February 27, 2026 /EINPresswire.com/ -- The Quality Business Awards has recognized ...

Will it be Bonjour, Hi or Bonjour-Hi?

For months, callers to the Washington state Department of Licensing who have requested automated service in Spanish have instead heard an AI voice speaking English in a strong Spanish accent.

KDDI Corp. will introduce a humanoid robot controlled by physical artificial intelligence technology to serve customers at ...

Kempegowda International Airport has once again secured global recognition, retaining the title of “Best Airport at Arrivals ...

Callers to the Washington state DOL who have requested automated service in Spanish have instead heard an AI voice speaking English in a strong Spanish accent.

Nearshore Business Solutions expands placement to sales managers, customer success managers, and customer support ...

PepsiCo reveals how scaling shared digital platforms creates an AI advantage—reducing risk, improving decisions, and ...