Around 74% of OMNY users said they had issues with the system in a new survey published by the Permanent Citizens Advisory Committee. The biggest problem for commuters was OMNY readers not accepting their form of payment,

The MTA hasn't yet released the results of its spring customer survey, but gave CBS News New York an early look. The agency says 84% of subway riders and 87% of bus riders were satisfied with OMNY. "I have no problem tapping. It works perfectly fine for me," New Jersey resident Leo Ross said.

Of respondents, 47% used a physical OMNY card at least some of the time, and 58% used a digital wallet/phone, the study found. Forty-three percent of respondents reported alternating between multiple modes of tapping — for example, occasionally using both an OMNY card and a physical credit card.