UK Consumers Are Biggest AI Sceptics across EMEA - ServiceNow research shows UK is one of the most sceptical countries in ...

Business outsourcing and contact centre outsourcer Sigma Connected has been named one of the UK’s leading employers for the ...

MSC Cruises optimises global workforce management for its contact centre operations with Peopleware contact centre case study ...

Survey reveals that the majority of UK contact centres expect three-quarters or more of their employees to be homeworking by the end of 2027, ...

Calabrio Highly Commended at The CX Awards 2025 for its Workforce Engagement Management Platform. contact centre awards ...

Content Guru and Together Win “Machine Learning / AI Project of the Year” at 2025 Digital Technology Leaders Awards. contact ...

International CX Excellence Award Winners, Spotlighting AI-Driven Customer Service Automation. contact centre awards ...

The race to meaningful implementation Chris Martin, AI & ML expert at Netcall discusses. contact centre article ...

IPI Evolving Together sets benchmark for channel partnerships by accelerating growth and profitability through ElasticCX ...

RingCentral and NICE Expand and Extend Contact Centre Partnership Multi-year extension addresses accelerating market demand for an integrated, best-in-class Unified Communications as a Service (UCaaS) ...

The notes which contact centre agents take are often inaccurate or unclear and are costly and time consuming. NICE latest AI-driven solution, Enlighten AutoSummary automates agent notetaking on all ...

10 Best Practices to Get the Most Out of Quality Analytics Quality Analytics is transforming how modern contact centres operate. Cirrus ...