Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Last Friday, a group gathered inside a building in East London, holding an unusual medley of used goods, from tattered teddy bears and old shoes to an elegant but broken vintage blender. These people ...

The state leads the country in “repair cafes,” which bring neighbors together while keeping all manner of items out of the trash. By Hiroko Tabuchi Photographs by Lila Barth 50 States, 50 Fixes is a ...

Tariffs are driving up prices, but that’s only part of the story — aging cars, complex technology, and a worker shortage are all fueling record repair bills. Repair costs are climbing at record speed.

The Repair App is a new platform that connects trusted repair service providers with people who need their stuff fixed. It couldn’t come at a better time for economically strapped consumers. A new app ...

In what appears to be a direct response to anti-competition claims raised in the ongoing FCC v. John Deere Right to Repair lawsuit, the equipment manufacturer has released an updated digital service ...

Freedom means owning what you buy, whether it’s a Jeep Wrangler for your family or a rugged Jeep AEV J8 Milspec built for our troops. But there’s a problem. In today’s landscape, automakers are ...

A fundamental value of life at sea is ‘Don’t give up the ship,’ an axiom ingrained in sailors that all damage and problems aboard a vessel fall to the crew to fix. But under modern contracting rules, ...

When some companies make fixing their items almost impossible, community organizations and activists are fighting back to help remedy the issue and the broken system. BySophie Liza Cannon, Former ...

Spring is planting season for Missouri farmer Jared Wilson. It’s his only opportunity during the year to get his corn and soybeans sown and sprayed. Not getting it right would affect his yield. But ...

Service dogs can be four-legged lifesavers, alerting to dangerous allergens, assisting with travel and making people with a wide range of disabilities safer. But fake service dogs, advocates say, are ...

Peter Mui, founder of Fixit Clinic, describes his repair work as a hobby that’s gotten out of control. What started as a tool share in Berkeley, California, has turned into a volunteer-run group that ...