CRA surpasses call centre target ahead of 100-day deadline
CRA surpasses call centre target ahead of 100-day deadline
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CRA call centres inaccurate, slow: Auditor General
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CRA call centre answers on individual tax questions accurate only 17% of the time: AG report
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13K views · 81 reactions | The cuts to CRA call centre jobs hurt everyday people like Krista, who just want to do what’s right, but are stuck waiting hours on hold. Wait times already stretch from 30 minutes to 3.5 hours, and fewer than 1 in 20 callers get through to a real agent — it shouldn’t be this way. People deserve better. Take action: foryoucanada.ca/canadaonhold | PSAC - AFPC | Facebook
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